Terms & Conditions

Last Updated: August 2026

Welcome to TrustMart. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Account Registration & Security

To access certain features, you may be required to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Product Information & Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. TrustMart reserves the right to correct any errors and to cancel orders placed for items listed with an incorrect price.

3. Vendor Responsibilities

If you are registered as a Vendor, you agree to fulfill orders promptly and provide accurate inventory data. TrustMart deducts a platform operational fee from your gross sales as agreed upon during registration.

4. Limitation of Liability

TrustMart is an intermediary platform connecting buyers and sellers. We do not guarantee the quality, safety, or legality of items advertised by third-party vendors.

5. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the site.

6. Governing Law

These terms are governed by the laws of the People's Republic of Bangladesh, including the Digital Commerce Operation Guidelines 2021 and Consumer Rights Protection Act 2009.

7. Intellectual Property

All content, logos, and trademarks on TrustMart.bd are the property of TrustMart or its licensors. Unauthorized reproduction is prohibited.

8. Prohibited Activities

Users must not engage in fraudulent orders, automated scraping, account sharing, or any activity that disrupts platform operations.

9. Account Termination

TrustMart reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or harm the platform community.

10. Dispute Resolution

Any disputes shall first be resolved through our customer support team. If unresolved, disputes will be referred to arbitration under Bangladesh Arbitration Act 2001.